There will be no retribution to a person who makes a complaint - we welcome all feedback.

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Parents, caregivers, participants and staff members are strongly encouraged to contact the Program Manager in the first instance on all matters involving the program.​​​

 

Step 01:​

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• Identify your topic or issue.

• Making notes is a good idea as it ensures that you cover all points. Think about the resolution you would like to see as an outcome.​

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Step 02:​

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• Contact YRSPACE and speak to the Program Manager.

• They will discuss an appropriate way forward with you.

• This may include organising a meeting for a mutually convenient time.

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Step 03:​​

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• Meet with the Program Manager

• You may be supported at any meeting by a support person.

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Step 04:​​

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• Contact the Approved Program Officer (APO) if the matter is unresolved.

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Step 05:​​

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• If the matter is unresolved at program level parents, carers and participants can address complaints to the NDIS Quality and Safeguards Commission on 1800 035 544 or visit their website www.ndiscommission.gov.au or contact the Disability Services Commissioner on 1800 677 342 or visit their website www.odsc.vic.gov.au for more information. 

• ​Staff members can address complaints to Victorian Public Sector Commission, the Merit Protection Boards, the Victorian Institute of Teaching, the Ombudsman’s Office, the Victorian Equal Opportunity and Human Rights Commission or the Human Rights Commission.​​

• The nature of the complaint will determine which organisation may be appropriate.