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Conflicts of Interest

  • Writer: YRSPACE
    YRSPACE
  • Nov 18, 2025
  • 4 min read

Recently the NDIA released its Position Statement on Conflicts of Interest in the NDIS Provider Market to address how conflicts can impact participants and providers. Between May and July 2024, the NDIA consulted with participants, providers, and disability organizations to understand their experiences with conflicts and what resources could aid in managing them. This led to resources, including detailed guides, factsheets, and checklists, aimed at supporting transparent conflict management. The NDIA expects all providers to identify, declare, and manage conflicts to the highest standards, aligning with strong governance and ethical practices.


What is a conflict of interest?

A conflict of interest occurs when a person or organisation has an opportunity to put what will benefit them (their own interests) ahead of the interests of the person they are supporting. 


These conflicts may be:  

  • actual – it happened or is happening 

  • potential – it might happen 

  • perceived – it seems like it has happened or might happen. 


Conflicts of interest that are not managed effectively can pose risks to a participant’s safety and limit their choice and control. Conflicts of interest can also pose a risk to providers and the sustainability and integrity of the National Disability Insurance Scheme (NDIS).  


Examples of conflicts of interest in the NDIS provider market may involve influencing decisions, limiting choice and control or one provider controlling multiple supports of a participant’s NDIS plan.


Provider obligations around conflicts of interest


All registered and unregistered NDIS providers must comply with the NDIS Code of Conduct. All providers should deliver services competently and ensure quality and safety of services.

 

The NDIS Practice Standards set out what registered NDIS providers are required to do to avoid real or perceived conflicts of interest in the delivery of supports and services.  

A conflict of interest is considered non-compliant when it is not declared or managed properly. 


Participant guide to managing a conflict of interest


The NDIA has information to help participants manage an actual, potential or perceived conflict of interest with a provider. More information can be found on the participant guide to managing a conflict of interest page.


Make a complaint 


  • If you are concerned about the quality or safety of a participant’s current NDIS supports, you can make a complaint to the NDIS Quality and Safeguards Commission on their website or call them on 1800 035 544.  

  • If you feel NDIS funding has been misused, you can report suspicious behaviour to the NDIA.  

  • If you are at immediate risk of harm, or have concerns about a person’s wellbeing, call 000 at once.


Resources


Further information and resources on Conflicts of Interest can be found at this link, including:



Policies & Procedures



YR SPACE
Yarra Ranges Social Participation and Community Engagement

NDIS Provider Number
443311698
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We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land. 

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